Diagnostics Industry / Lab Processes and Procedures / Uncategorized

Should Laboratories Embrace Social Media?

Laboratories are at the forefront of research and analysis. But when it comes to communication, they are followers rather than leaders and can be very slow to adopt innovations. The use of social media is a case in point, as a recent survey of nearly 200 lab managers revealed. There are six good reasons for labs to explore the opportunities offered by the social media:

  1. EXPERIENCE. The social media bring the lab into direct contact with a huge international network of people whose expertise is based on experience. Their input can be very useful in problem solving as well as in matters such as the purchase of new equipment.
  2. RECRUITMENT. The social media turn traditional recruitment methods on their head. Everything is faster, less expensive and more effective.
  3. BRANDING. Twitter, Facebook, YouTube and, to a lesser extent, LinkedIn are excellent channels for strengthening the organizationā€™s name and reputation. Over 70 percent of Fortune 100 companies now have their own Twitter channel, and an increasing number of companies have appointed a dedicated social media manager.
  4. INTERNAL COMMUNICATION. In many organizations, mistakes and failure to achieve goals can be attributed, at least in part, to poor communication and poor knowledge sharing. Yammer, the business equivalent of Twitter, can do much to resolve this problem. A major advantage is that everyone within the organization can see the Yammer messages, which are archived for future reference. Yammer provides an ideal channel through which knowledge and information can be shared.
  5. NEW CLIENTS. The traditional communication tools are often restricted to an existing network. Social media open up new networks and opportunities to introduce the organization to new clients. This is clearly of interest to commercial labs.
  6. ALERTNESS. Although laboratories are less susceptible than commercial companies, negative publicity based on incorrect information can have a serious impact. In communication, a slow response results in loss of control. A presence in the social media can help to put the record straight, quickly and effectively.

What do you think? Should laboratories incorporate the potential opportunities offered by social media engagement? Or is it a waste of time? Who would do this role?

Read Lab Manager Magazine’s Full Article: Scientists & the Social Media

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